Frequently Asked Questions

1. How will my callers reach the call center? Your customers call your usual business numbers and are routed seamlessly to our call centers via Call Forwarding, a service provided by your telephone company.

2. Can I forward my cell phone to your service? Yes, you can forward any number of business or personal lines to your exclusive phone number.

3. Do you answer 24 hours a day, 7 days a week, and 365 days a year? Yes, we are always here to answer your customers' calls.

4. Do you offer your services nationwide? With today's technology, we are able to offer our services worldwide. It does not matter where your business is physically located.

5. What kind of training does your staff go through? Our agents receive extensive training in call handling procedures and customer service protocol.

6. How do your agents know what questions I need asked of the caller and what information I require? We custom design our scripts to meet your needs. Our programming department will design a screen layout that will allow our agents to ask the right questions of the right people.

7. Do you have performance standards and what are they? Our performance goal is to answer over 90% of all phone calls received within 3 rings.

8. How can I get my messages? You can choose the delivery method that works best for you, including SMS texting to cell, MSM encrypted text to cell, text to pagers, e-mail, fax, or having an agent read your messages back to you.

9. Is there a limit to how many employees can receive the same message? No, our system can be programmed to deliver the same message to multiple recipients at the same time. The recipients can even be using different types of devices, such as one may receive the message on a cell phone, another on a pager, and others may simply receive the message as a notification on their e-mail.